{"id":3616,"date":"2025-07-20T08:26:36","date_gmt":"2025-07-20T06:26:36","guid":{"rendered":"https:\/\/xdiag.org\/?page_id=3616"},"modified":"2025-07-20T08:28:36","modified_gmt":"2025-07-20T06:28:36","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/xdiag.org\/cs\/customer-support\/","title":{"rendered":"Z\u00e1kaznick\u00e1 podpora"},"content":{"rendered":"<style>.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3616_2a8622-06 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3616_2a8622-06 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3616_d60b28-45 > .kt-inside-inner-col,.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3616_d60b28-45{position:relative;}@media all and (max-width: 1024px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3616_d60b28-45\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading3616_5f781d-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3616_5f781d-08\"><strong>XDIAG.org \u2013 Ofici\u00e1ln\u00ed str\u00e1nka podpory pro u\u017eivatele XDIAG<\/strong><\/h1>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading3616_abc841-73 wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading3616_abc841-73\"><strong>Xdiag.org<\/strong> je <strong>official page<\/strong> pro podporu, aktualizace a spr\u00e1vu \u010dlenstv\u00ed pro v\u0161echny u\u017eivatele <strong>Xdiag platform<\/strong>. Pokud jste za\u0159\u00edzen\u00ed nebo \u010dlenstv\u00ed zakoupili od <strong>official Xdiag seller ( <\/strong><a href=\"https:\/\/xdiag.org\" data-type=\"link\" data-id=\"http:\/\/www.xdiag.org\" target=\"_self\"><strong>www.xdiag.org<\/strong><\/a><strong> )<\/strong>, m\u00e1te n\u00e1rok na bezplatnou podporu b\u011bhem aktivn\u00edho obdob\u00ed podpory poskytovan\u00e9ho prodejcem. Jsme zde, abychom v\u00e1m pomohli vy\u0159e\u0161it ve\u0161ker\u00e9 probl\u00e9my souvisej\u00edc\u00ed se softwarem Xdiag, za\u0159\u00edzen\u00edmi SmartBox, aktualizacemi a u\u017eivatelsk\u00fdmi \u00fa\u010dty.<\/p>\n\n<p><strong>Ofici\u00e1ln\u00ed podpora Xdiag \u2013 Co pokr\u00fdv\u00e1me<\/strong><\/p>\n\n<p class=\" translation-block\">Pokud pou\u017e\u00edv\u00e1te za\u0159\u00edzen\u00ed nebo \u010dlenstv\u00ed licencovan\u00e9 <strong>official Xdiag reseller<\/strong>, m\u00e1te n\u00e1rok na <strong>free official support<\/strong>. N\u00e1\u0161 t\u00fdm podpory v\u00e1m m\u016f\u017ee pomoci s n\u00e1sleduj\u00edc\u00edm:<\/p>\n\n<ul class=\"wp-block-list\"><li class=\" translation-block\"><strong>Device Boot Failures<\/strong><br>Pokud se va\u0161e za\u0159\u00edzen\u00ed Xdiag nespust\u00ed nebo zobrazuje \u010dernou obrazovku, provedeme v\u00e1s kroky obnovy.<\/li>\n\n<li class=\" translation-block\"><strong>Serial Number Mismatch<\/strong><br>Pomoc v p\u0159\u00edpad\u011b, \u017ee s\u00e9riov\u00e9 \u010d\u00edslo za\u0159\u00edzen\u00ed <strong>Xdiag SmartBox<\/strong> neodpov\u00edd\u00e1 licenci nebo softwarov\u00e9mu kl\u00ed\u010di va\u0161eho programu.<\/li>\n\n<li class=\" translation-block\"><strong>Software &amp; Hardware Serial Conflicts<\/strong><br>Odstran\u011bn\u00ed autoriza\u010dn\u00edch chyb zp\u016fsoben\u00fdch nesouladem nebo nespr\u00e1vn\u00fdmi s\u00e9riov\u00fdmi \u010d\u00edsly mezi za\u0159\u00edzen\u00edm a softwarem.<\/li>\n\n<li class=\" translation-block\"><strong>Function Package Upgrade Errors<\/strong><br>M\u00e1te probl\u00e9my s odemyk\u00e1n\u00edm nebo aktualizac\u00ed funkc\u00ed? Pom\u016f\u017eeme s upgrady modul\u016f a roz\u0161\u00ed\u0159en\u00edm funkcionality.<\/li>\n\n<li class=\" translation-block\"><strong>Lost Login Credentials<\/strong><br>Zapomn\u011bli jste heslo nebo u\u017eivatelsk\u00e9 jm\u00e9no? Nab\u00edz\u00edme rychlou a bezpe\u010dnou obnovu \u00fa\u010dtu.<\/li>\n\n<li class=\" translation-block\"><strong>Red or Yellow Light Indicators<\/strong><br>Diagnostika LED v\u00fdstra\u017en\u00fdch kontrolek zp\u016fsoben\u00fdch probl\u00e9my s firmwarem, hardwarem nebo p\u0159ipojen\u00edm.<\/li>\n\n<li class=\" translation-block\"><strong>Firmware Update Issues<\/strong><br>Podrobn\u00e1 pomoc krok za krokem pro bezpe\u010dnou aktualizaci firmwaru za\u0159\u00edzen\u00ed na nejnov\u011bj\u0161\u00ed ofici\u00e1ln\u00ed verzi.<\/li>\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Xdiag license or restoring access to expired services.<\/li>\n\n<li class=\" translation-block\"><strong>Other Technical Support<\/strong><br>Od probl\u00e9m\u016f s instalac\u00ed p\u0159es pot\u00ed\u017ee s p\u0159ipojen\u00edm a\u017e po chyby diagnostick\u00fdch funkc\u00ed \u2013 jsme tu pro v\u00e1s.<\/li><\/ul>\n\n<p><strong>Z\u00e1sady bezplatn\u00e9 podpory<\/strong><\/p>\n\n<p class=\" translation-block\">Xdiag poskytuje <strong>free technical support<\/strong> u\u017eivatel\u016fm, kte\u0159\u00ed zakoupili prost\u0159ednictv\u00edm <strong>official seller<\/strong> <a href=\"http:\/\/www.diagzone.org\" target=\"_self\">www.<\/a>xdiag<a href=\"http:\/\/www.diagzone.org\" target=\"_self\">.org<\/a> a nach\u00e1zej\u00ed se v platn\u00e9m obdob\u00ed podpory stanoven\u00e9m v dob\u011b n\u00e1kupu. Pro ov\u011b\u0159en\u00ed n\u00e1roku nahl\u00e9dn\u011bte do faktury nebo kontaktujte sv\u00e9ho prodejce.<\/p>\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Kontakt p\u0159es WhatsApp<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a WhatsApp text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"whatsapp\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/bcpro.fra1.cdn.digitaloceanspaces.com\/whatsapp.svg\" alt=\"WhatsApp\" \/>\n                    Send WhatsApp Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `https:\/\/wa.me\/31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>XDIAG.org \u2013 Official Support Page for XDIAG Users Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform. If you purchased your device or membership from an official Xdiag seller ( www.xdiag.org ), you&#8217;re entitled to free support during the active support period provided by the seller. We&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Xdiag customer support | Xdiag","_seopress_titles_desc":"Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform.","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":1869,"footnotes":""},"class_list":["post-3616","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"xpro5","author_link":"https:\/\/xdiag.org\/cs\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/pages\/3616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/comments?post=3616"}],"version-history":[{"count":4,"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/pages\/3616\/revisions"}],"predecessor-version":[{"id":3625,"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/pages\/3616\/revisions\/3625"}],"wp:attachment":[{"href":"https:\/\/xdiag.org\/cs\/wp-json\/wp\/v2\/media?parent=3616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}