{"id":3616,"date":"2025-07-20T08:26:36","date_gmt":"2025-07-20T06:26:36","guid":{"rendered":"https:\/\/xdiag.org\/?page_id=3616"},"modified":"2025-07-20T08:28:36","modified_gmt":"2025-07-20T06:28:36","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/xdiag.org\/es\/customer-support\/","title":{"rendered":"Atenci\u00f3n al cliente"},"content":{"rendered":"<style>.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3616_2a8622-06 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3616_2a8622-06 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3616_d60b28-45 > .kt-inside-inner-col,.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3616_d60b28-45{position:relative;}@media all and (max-width: 1024px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3616_d60b28-45\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading3616_5f781d-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3616_5f781d-08\"><strong>XDIAG.org \u2013 P\u00e1gina oficial de soporte para usuarios de XDIAG<\/strong><\/h1>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading3616_abc841-73 wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading3616_abc841-73\"><strong>Xdiag.org<\/strong> es la <strong>official page<\/strong> de soporte, actualizaciones y gesti\u00f3n de membres\u00edas para todos los usuarios de la <strong>Xdiag platform<\/strong>. Si compr\u00f3 su dispositivo o membres\u00eda a un <strong>official Xdiag seller ( <\/strong><a href=\"https:\/\/xdiag.org\" data-type=\"link\" data-id=\"http:\/\/www.xdiag.org\" target=\"_self\"><strong>www.xdiag.org<\/strong><\/a><strong> )<\/strong>, tiene derecho a soporte gratuito durante el per\u00edodo de soporte activo proporcionado por el vendedor. Estamos aqu\u00ed para ayudarle a resolver todos los problemas relacionados con el software Xdiag, dispositivos SmartBox, actualizaciones y cuentas de usuario.<\/p>\n\n<p><strong>Soporte oficial de Xdiag \u2013 Qu\u00e9 cubrimos<\/strong><\/p>\n\n<p class=\" translation-block\">Si utiliza un dispositivo o una membres\u00eda con licencia de un <strong>official Xdiag reseller<\/strong>, cumple los requisitos para recibir <strong>free official support<\/strong>. Nuestro equipo de soporte puede ayudar con lo siguiente:<\/p>\n\n<ul class=\"wp-block-list\"><li class=\" translation-block\"><strong>Device Boot Failures<\/strong><br>Si su herramienta Xdiag no se inicia o muestra una pantalla negra, le guiaremos paso a paso en el proceso de recuperaci\u00f3n.<\/li>\n\n<li class=\" translation-block\"><strong>Serial Number Mismatch<\/strong><br>Asistencia cuando el n\u00famero de serie de la <strong>Xdiag SmartBox<\/strong> no coincide con la licencia o la clave de software de su programa.<\/li>\n\n<li class=\" translation-block\"><strong>Software &amp; Hardware Serial Conflicts<\/strong><br>Correcci\u00f3n de errores de autorizaci\u00f3n causados por n\u00fameros de serie incorrectos o no coincidentes entre el dispositivo y el software.<\/li>\n\n<li class=\" translation-block\"><strong>Function Package Upgrade Errors<\/strong><br>\u00bfProblemas para desbloquear o actualizar funciones? Ayudamos con actualizaciones de m\u00f3dulos y la ampliaci\u00f3n de funcionalidades.<\/li>\n\n<li class=\" translation-block\"><strong>Lost Login Credentials<\/strong><br>\u00bfOlvid\u00f3 su contrase\u00f1a o nombre de usuario? Ofrecemos una recuperaci\u00f3n de cuenta r\u00e1pida y segura.<\/li>\n\n<li class=\" translation-block\"><strong>Red or Yellow Light Indicators<\/strong><br>Diagn\u00f3stico de indicadores LED de advertencia causados por problemas de firmware, hardware o conexi\u00f3n.<\/li>\n\n<li class=\" translation-block\"><strong>Firmware Update Issues<\/strong><br>Asistencia paso a paso para actualizar de forma segura el firmware de su dispositivo a la \u00faltima versi\u00f3n oficial.<\/li>\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Xdiag license or restoring access to expired services.<\/li>\n\n<li class=\" translation-block\"><strong>Other Technical Support<\/strong><br>Desde problemas de instalaci\u00f3n hasta fallos de conexi\u00f3n o errores en funciones de diagn\u00f3stico: estamos aqu\u00ed para ayudarle.<\/li><\/ul>\n\n<p><strong>Pol\u00edtica de soporte gratuito<\/strong><\/p>\n\n<p class=\" translation-block\">Xdiag ofrece <strong>free technical support<\/strong> a los usuarios que hayan comprado a trav\u00e9s de un <strong>official seller<\/strong> <a href=\"http:\/\/www.diagzone.org\" target=\"_self\">www.<\/a>xdiag<a href=\"http:\/\/www.diagzone.org\" target=\"_self\">.org<\/a> y que se encuentren dentro del per\u00edodo de soporte v\u00e1lido definido en el momento de la compra. Consulte su factura o p\u00f3ngase en contacto con su vendedor para confirmar su elegibilidad.<\/p>\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contacto v\u00eda WhatsApp<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a WhatsApp text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"whatsapp\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/bcpro.fra1.cdn.digitaloceanspaces.com\/whatsapp.svg\" alt=\"WhatsApp\" \/>\n                    Send WhatsApp Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `https:\/\/wa.me\/31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>XDIAG.org \u2013 Official Support Page for XDIAG Users Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform. If you purchased your device or membership from an official Xdiag seller ( www.xdiag.org ), you&#8217;re entitled to free support during the active support period provided by the seller. We&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Xdiag customer support | Xdiag","_seopress_titles_desc":"Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform.","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":1869,"footnotes":""},"class_list":["post-3616","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"xpro5","author_link":"https:\/\/xdiag.org\/es\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/pages\/3616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/comments?post=3616"}],"version-history":[{"count":4,"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/pages\/3616\/revisions"}],"predecessor-version":[{"id":3625,"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/pages\/3616\/revisions\/3625"}],"wp:attachment":[{"href":"https:\/\/xdiag.org\/es\/wp-json\/wp\/v2\/media?parent=3616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}