{"id":3616,"date":"2025-07-20T08:26:36","date_gmt":"2025-07-20T06:26:36","guid":{"rendered":"https:\/\/xdiag.org\/?page_id=3616"},"modified":"2025-07-20T08:28:36","modified_gmt":"2025-07-20T06:28:36","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/xdiag.org\/it\/customer-support\/","title":{"rendered":"Assistenza clienti"},"content":{"rendered":"<style>.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3616_2a8622-06 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3616_2a8622-06 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3616_d60b28-45 > .kt-inside-inner-col,.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3616_d60b28-45{position:relative;}@media all and (max-width: 1024px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3616_d60b28-45\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading3616_5f781d-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3616_5f781d-08\"><strong>XDIAG.org \u2013 Pagina di supporto ufficiale per utenti XDIAG<\/strong><\/h1>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading3616_abc841-73 wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading3616_abc841-73\"><strong>Xdiag.org<\/strong> \u00e8 la <strong>official page<\/strong> per supporto, aggiornamenti e gestione degli abbonamenti per tutti gli utenti della <strong>Xdiag platform<\/strong>. Se hai acquistato il tuo dispositivo o abbonamento da un <strong>official Xdiag seller ( <\/strong><a href=\"https:\/\/xdiag.org\" data-type=\"link\" data-id=\"http:\/\/www.xdiag.org\" target=\"_self\"><strong>www.xdiag.org<\/strong><\/a><strong> )<\/strong>, hai diritto all\u2019assistenza gratuita durante il periodo di supporto attivo fornito dal venditore. Siamo qui per aiutarti a risolvere tutti i problemi relativi al software Xdiag, ai dispositivi SmartBox, agli aggiornamenti e agli account utente.<\/p>\n\n<p><strong>Supporto ufficiale Xdiag \u2013 Cosa copriamo<\/strong><\/p>\n\n<p class=\" translation-block\">Se utilizzi un dispositivo o un abbonamento concesso in licenza da un <strong>official Xdiag reseller<\/strong>, hai diritto a <strong>free official support<\/strong>. Il nostro team di supporto pu\u00f2 aiutarti con quanto segue:<\/p>\n\n<ul class=\"wp-block-list\"><li class=\" translation-block\"><strong>Device Boot Failures<\/strong><br>Se il tuo strumento Xdiag non si avvia o mostra una schermata nera, ti guideremo attraverso i passaggi di ripristino.<\/li>\n\n<li class=\" translation-block\"><strong>Serial Number Mismatch<\/strong><br>Assistenza quando il numero di serie della <strong>Xdiag SmartBox<\/strong> non corrisponde alla licenza o alla chiave software del programma.<\/li>\n\n<li class=\" translation-block\"><strong>Software &amp; Hardware Serial Conflicts<\/strong><br>Risoluzione degli errori di autorizzazione dovuti a numeri di serie errati o non corrispondenti tra dispositivo e software.<\/li>\n\n<li class=\" translation-block\"><strong>Function Package Upgrade Errors<\/strong><br>Problemi nello sblocco o nell\u2019aggiornamento delle funzioni? Offriamo supporto per gli upgrade dei moduli e l\u2019estensione delle funzionalit\u00e0.<\/li>\n\n<li class=\" translation-block\"><strong>Lost Login Credentials<\/strong><br>Hai dimenticato la password o il nome utente? Offriamo un recupero dell\u2019account rapido e sicuro.<\/li>\n\n<li class=\" translation-block\"><strong>Red or Yellow Light Indicators<\/strong><br>Diagnostica delle spie LED di avvertimento causate da problemi di firmware, hardware o connessione.<\/li>\n\n<li class=\" translation-block\"><strong>Firmware Update Issues<\/strong><br>Assistenza passo dopo passo per aggiornare in modo sicuro il firmware del dispositivo all\u2019ultima versione ufficiale.<\/li>\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Xdiag license or restoring access to expired services.<\/li>\n\n<li class=\" translation-block\"><strong>Other Technical Support<\/strong><br>Dai problemi di installazione ai problemi di connessione o agli errori delle funzioni diagnostiche: ci pensiamo noi.<\/li><\/ul>\n\n<p><strong>Politica di supporto gratuito<\/strong><\/p>\n\n<p class=\" translation-block\">Xdiag fornisce <strong>free technical support<\/strong> agli utenti che hanno acquistato tramite un <strong>official seller<\/strong> <a href=\"http:\/\/www.diagzone.org\" target=\"_self\">www.<\/a>xdiag<a href=\"http:\/\/www.diagzone.org\" target=\"_self\">.org<\/a> e che rientrano nel periodo di supporto valido definito al momento dell\u2019acquisto. Fare riferimento alla fattura o contattare il venditore per confermare l\u2019idoneit\u00e0.<\/p>\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contatto tramite WhatsApp<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a WhatsApp text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"whatsapp\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/bcpro.fra1.cdn.digitaloceanspaces.com\/whatsapp.svg\" alt=\"WhatsApp\" \/>\n                    Send WhatsApp Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `https:\/\/wa.me\/31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>XDIAG.org \u2013 Official Support Page for XDIAG Users Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform. If you purchased your device or membership from an official Xdiag seller ( www.xdiag.org ), you&#8217;re entitled to free support during the active support period provided by the seller. We&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Xdiag customer support | Xdiag","_seopress_titles_desc":"Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform.","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":1860,"footnotes":""},"class_list":["post-3616","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"xpro5","author_link":"https:\/\/xdiag.org\/it\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/pages\/3616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/comments?post=3616"}],"version-history":[{"count":4,"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/pages\/3616\/revisions"}],"predecessor-version":[{"id":3625,"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/pages\/3616\/revisions\/3625"}],"wp:attachment":[{"href":"https:\/\/xdiag.org\/it\/wp-json\/wp\/v2\/media?parent=3616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}