{"id":490,"date":"2023-10-03T09:55:56","date_gmt":"2023-10-03T07:55:56","guid":{"rendered":"http:\/\/xdiag.org\/?page_id=490"},"modified":"2026-06-14T15:09:41","modified_gmt":"2026-06-14T13:09:41","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/xdiag.org\/it\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<style>.kb-row-layout-id490_78a94f-30 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id490_78a94f-30 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id490_78a94f-30 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-4xl, 8rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id490_78a94f-30 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id490_78a94f-30 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id490_78a94f-30 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id490_78a94f-30 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column490_1c621b-70 > .kt-inside-inner-col,.kadence-column490_1c621b-70 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column490_1c621b-70 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column490_1c621b-70 > .kt-inside-inner-col{flex-direction:column;}.kadence-column490_1c621b-70 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column490_1c621b-70 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column490_1c621b-70{position:relative;}@media all and (max-width: 1024px){.kadence-column490_1c621b-70 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column490_1c621b-70 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column490_1c621b-70\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading490_ef9ab4-f1, .wp-block-kadence-advancedheading.kt-adv-heading490_ef9ab4-f1[data-kb-block=\"kb-adv-heading490_ef9ab4-f1\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading490_ef9ab4-f1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading490_ef9ab4-f1[data-kb-block=\"kb-adv-heading490_ef9ab4-f1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading490_ef9ab4-f1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading490_ef9ab4-f1[data-kb-block=\"kb-adv-heading490_ef9ab4-f1\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading490_ef9ab4-f1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading490_ef9ab4-f1\">Privacy Policy<br>Last updated: 15.06.2025<br>Thank you for choosing to shop at Xdiag. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website,\u00a0<a href=\"https:\/\/diagzone.org\/\">https:\/\/xdiag.org<\/a>, and any related services (collectively, the \u201cServices\u201d), you agree to the terms and conditions of this Privacy Policy.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Personal Information:<br><\/strong>We may collect personal information, such as your name, address, email address, and phone number, when you make a purchase or create an account.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Payment Information:<br><\/strong>To process your orders, we collect payment information, including credit card details or other payment methods.<br>Payments are securely processed by our third-party payment processor,\u00a0Stripe, and we do not store your full payment data.<br>For more information, please review\u00a0<a href=\"https:\/\/stripe.com\/privacy\">Stripe\u2019s Privacy Policy<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Device Information:<br><\/strong>We may collect information about the device you use to access our website, including IP address, browser type, and device identifiers.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Usage Information:<br><\/strong>We collect information about your interactions with our website, such as the pages you visit, the products you view, and your browsing patterns.<br><br><strong>How We Use Your Information:<br><\/strong>a. To fulfill and manage your orders.<br>b. To communicate with you about your orders and provide customer support.<br>c. To personalize your shopping experience and improve our website.<br>d. To send you promotional offers, newsletters, and updates (if you opt-in).<br><br><strong>Information Sharing:<br><\/strong>a. We do not sell, trade, or rent your personal information to third parties.<br>b. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.<br><br><strong>Data Security:<br><\/strong>a. We implement industry-standard security measures to protect your personal information.<br>b. However, no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Additional Data Processing<\/strong><br><strong>a.<\/strong> For fraud prevention, license activation, technical support, compatibility verification, dispute resolution, chargeback investigations, and service security purposes, Xdiag may collect and store serial numbers, device identifiers, activation logs, IP addresses, account activity, download history, software update history, and support communications.<br><strong>b.<\/strong> Such information may be retained for as long as reasonably necessary to provide services, comply with legal obligations, protect legitimate business interests, prevent fraud, investigate disputes, and enforce contractual rights.<br><strong>c.<\/strong> Information collected for fraud prevention, payment disputes, chargebacks, abuse investigations, and legal compliance may be disclosed to payment processors, banks, legal representatives, law enforcement authorities, or other parties where legally required or reasonably necessary to protect Xdiag&#8217;s rights and interests.<br><strong>d.<\/strong> Support communications conducted via email, WhatsApp, Telegram, live chat, remote assistance software, ticketing systems, or other communication channels may be stored for quality assurance, technical support, training, fraud prevention, dispute resolution, and legal compliance purposes.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Cookies and Analytics<\/strong><br>The Website may use cookies, analytics tools, security services, fraud prevention systems, and similar technologies to improve functionality, enhance security, analyze traffic, prevent abuse, and optimize user experience.<\/p>\n\n<p class=\"wp-block-paragraph\"><br><strong>Additional Data Processing<\/strong><br><strong>a.<\/strong> For fraud prevention, license activation, technical support, compatibility verification, dispute resolution, chargeback investigations, and service security purposes, Xdiag may collect and store serial numbers, device identifiers, activation logs, IP addresses, account activity, download history, software update history, and support communications.<br><strong>b.<\/strong> Such information may be retained for as long as reasonably necessary to provide services, comply with legal obligations, protect legitimate business interests, prevent fraud, investigate disputes, and enforce contractual rights.<br><strong>c.<\/strong> Information collected for fraud prevention, payment disputes, chargebacks, abuse investigations, and legal compliance may be disclosed to payment processors, banks, legal representatives, law enforcement authorities, or other parties where legally required or reasonably necessary to protect Xdiag&#8217;s rights and interests.<br><strong>d.<\/strong> Support communications conducted via email, WhatsApp, Telegram, live chat, remote assistance software, ticketing systems, or other communication channels may be stored for quality assurance, technical support, training, fraud prevention, dispute resolution, and legal compliance purposes.<br><strong>e.<\/strong> Remote support sessions performed through AnyDesk, RustDesk, TeamViewer, or similar remote assistance tools may involve temporary access to customer devices for diagnostic and support purposes. Customers are responsible for reviewing any actions performed during such sessions.<br><strong>f.<\/strong> Customers acknowledge that support requests, screenshots, photographs, videos, serial numbers, diagnostic reports, and technical information voluntarily provided to Xdiag may be stored and used for troubleshooting, compatibility verification, fraud prevention, quality improvement, dispute resolution, and legal compliance purposes.<br><strong>g.<\/strong> Security systems, fraud prevention services, anti-abuse tools, and website protection services may automatically collect technical information including IP addresses, browser information, operating system data, device identifiers, connection logs, and security-related events.<br><strong>h.<\/strong> Xdiag may retain records relating to purchases, payments, license activations, serial numbers, customer communications, and dispute-related information for the period reasonably necessary to protect its legal rights and business interests.<br>\u00a0<br><strong>Cookies, Analytics and Security Services<\/strong><br>The Website may use cookies, analytics services, fraud prevention systems, website security services, content delivery networks, payment processors, and similar technologies to improve functionality, enhance security, prevent abuse, process transactions, analyze traffic, and improve user experience.<br>\u00a0<br><strong>Your Rights (GDPR):<br><\/strong>If you are located in the European Economic Area (EEA), you have the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability.<br>To exercise these rights, please contact us at\u00a0support@xdiag.org.<br><br><strong>Your Choices:<br><\/strong>a. You can opt out of receiving promotional communications by following the unsubscribe instructions provided in the emails or by contacting us.<br>b. You can update or correct your account information by logging into your account or contacting us.<br><br><strong>Contact Us:<br><\/strong>If you have any questions or concerns about our Privacy Policy, please contact us at\u00a0support@xdiag.org.<br><br><strong>Changes to Privacy Policy:<br><\/strong>We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.<br>Controller \/ Data Controller:<br>CodeShift<br>Email:\u00a0support@xdiag.org<br>By continuing to use our website, you acknowledge and agree to the terms of this Privacy Policy.<br>\u00a0<\/p><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Privacy PolicyLast updated: 15.06.2025Thank you for choosing to shop at Xdiag. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By accessing or using our website,\u00a0https:\/\/xdiag.org, and any related services (collectively, the \u201cServices\u201d), you agree to the terms and conditions of this Privacy Policy. Personal Information:We may collect personal information,&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"GDPR Compliant Information Security","_seopress_titles_desc":"Learn how Xdiag safeguards your privacy. 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