{"id":3616,"date":"2025-07-20T08:26:36","date_gmt":"2025-07-20T06:26:36","guid":{"rendered":"https:\/\/xdiag.org\/?page_id=3616"},"modified":"2025-07-20T08:28:36","modified_gmt":"2025-07-20T06:28:36","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/xdiag.org\/pt\/customer-support\/","title":{"rendered":"Suporte ao cliente"},"content":{"rendered":"<style>.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3616_2a8622-06 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3616_2a8622-06 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3616_d60b28-45 > .kt-inside-inner-col,.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3616_d60b28-45{position:relative;}@media all and (max-width: 1024px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3616_d60b28-45\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading3616_5f781d-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3616_5f781d-08\"><strong>XDIAG.org \u2013 P\u00e1gina oficial de suporte para usu\u00e1rios XDIAG<\/strong><\/h1>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading3616_abc841-73 wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading3616_abc841-73\"><strong>Xdiag.org<\/strong> \u00e9 a <strong>official page<\/strong> de suporte, atualiza\u00e7\u00f5es e gerenciamento de assinaturas para todos os usu\u00e1rios da <strong>Xdiag platform<\/strong>. Se voc\u00ea adquiriu seu dispositivo ou assinatura de um <strong>official Xdiag seller ( <\/strong><a href=\"https:\/\/xdiag.org\" data-type=\"link\" data-id=\"http:\/\/www.xdiag.org\" target=\"_self\"><strong>www.xdiag.org<\/strong><\/a><strong> )<\/strong>, voc\u00ea tem direito a suporte gratuito durante o per\u00edodo de suporte ativo fornecido pelo vendedor. Estamos aqui para ajudar a resolver todos os problemas relacionados ao software Xdiag, dispositivos SmartBox, atualiza\u00e7\u00f5es e contas de usu\u00e1rio.<\/p>\n\n<p><strong>Suporte oficial Xdiag \u2013 O que cobrimos<\/strong><\/p>\n\n<p class=\" translation-block\">Se voc\u00ea estiver usando um dispositivo ou assinatura licenciados por um <strong>official Xdiag reseller<\/strong>, voc\u00ea se qualifica para <strong>free official support<\/strong>. Nossa equipe de suporte pode ajudar com o seguinte:<\/p>\n\n<ul class=\"wp-block-list\"><li class=\" translation-block\"><strong>Device Boot Failures<\/strong><br>Se sua ferramenta Xdiag n\u00e3o iniciar ou exibir uma tela preta, iremos gui\u00e1-lo pelas etapas de recupera\u00e7\u00e3o.<\/li>\n\n<li class=\" translation-block\"><strong>Serial Number Mismatch<\/strong><br>Assist\u00eancia quando o n\u00famero de s\u00e9rie da <strong>Xdiag SmartBox<\/strong> n\u00e3o corresponde \u00e0 licen\u00e7a ou \u00e0 chave de software do seu programa.<\/li>\n\n<li class=\" translation-block\"><strong>Software &amp; Hardware Serial Conflicts<\/strong><br>Corre\u00e7\u00e3o de erros de autoriza\u00e7\u00e3o causados por n\u00fameros de s\u00e9rie incorretos ou incompat\u00edveis entre o dispositivo e o software.<\/li>\n\n<li class=\" translation-block\"><strong>Function Package Upgrade Errors<\/strong><br>Problemas para desbloquear ou atualizar recursos? Ajudamos com upgrades de m\u00f3dulos e a amplia\u00e7\u00e3o de funcionalidades.<\/li>\n\n<li class=\" translation-block\"><strong>Lost Login Credentials<\/strong><br>Esqueceu sua senha ou nome de usu\u00e1rio? Oferecemos recupera\u00e7\u00e3o de conta r\u00e1pida e segura.<\/li>\n\n<li class=\" translation-block\"><strong>Red or Yellow Light Indicators<\/strong><br>Diagn\u00f3stico de indicadores luminosos LED causados por problemas de firmware, hardware ou conex\u00e3o.<\/li>\n\n<li class=\" translation-block\"><strong>Firmware Update Issues<\/strong><br>Ajuda passo a passo para atualizar com seguran\u00e7a o firmware do seu dispositivo para a vers\u00e3o oficial mais recente.<\/li>\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Xdiag license or restoring access to expired services.<\/li>\n\n<li class=\" translation-block\"><strong>Other Technical Support<\/strong><br>De problemas de instala\u00e7\u00e3o a falhas de conex\u00e3o ou erros nas fun\u00e7\u00f5es de diagn\u00f3stico \u2013 estamos aqui para ajudar.<\/li><\/ul>\n\n<p><strong>Pol\u00edtica de suporte gratuito<\/strong><\/p>\n\n<p class=\" translation-block\">A Xdiag oferece <strong>free technical support<\/strong> aos usu\u00e1rios que compraram por meio de um <strong>official seller<\/strong> <a href=\"http:\/\/www.diagzone.org\" target=\"_self\">www.<\/a>xdiag<a href=\"http:\/\/www.diagzone.org\" target=\"_self\">.org<\/a> e que estejam dentro do per\u00edodo de suporte v\u00e1lido definido no momento da compra. Consulte sua fatura ou entre em contato com o vendedor para confirmar sua elegibilidade.<\/p>\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">Contato via WhatsApp<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a WhatsApp text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"whatsapp\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/bcpro.fra1.cdn.digitaloceanspaces.com\/whatsapp.svg\" alt=\"WhatsApp\" \/>\n                    Send WhatsApp Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `https:\/\/wa.me\/31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>XDIAG.org \u2013 Official Support Page for XDIAG Users Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform. If you purchased your device or membership from an official Xdiag seller ( www.xdiag.org ), you&#8217;re entitled to free support during the active support period provided by the seller. We&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Xdiag customer support | Xdiag","_seopress_titles_desc":"Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform.","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":1860,"footnotes":""},"class_list":["post-3616","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"xpro5","author_link":"https:\/\/xdiag.org\/pt\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/pages\/3616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/comments?post=3616"}],"version-history":[{"count":4,"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/pages\/3616\/revisions"}],"predecessor-version":[{"id":3625,"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/pages\/3616\/revisions\/3625"}],"wp:attachment":[{"href":"https:\/\/xdiag.org\/pt\/wp-json\/wp\/v2\/media?parent=3616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}