{"id":3616,"date":"2025-07-20T08:26:36","date_gmt":"2025-07-20T06:26:36","guid":{"rendered":"https:\/\/xdiag.org\/?page_id=3616"},"modified":"2025-07-20T08:28:36","modified_gmt":"2025-07-20T06:28:36","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/xdiag.org\/tr\/customer-support\/","title":{"rendered":"M\u00fc\u015fteri deste\u011fi"},"content":{"rendered":"<style>.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xxl, 5rem);padding-bottom:var(--global-kb-spacing-xxl, 5rem);grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id3616_2a8622-06 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id3616_2a8622-06 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id3616_2a8622-06 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<style>.kadence-column3616_d60b28-45 > .kt-inside-inner-col,.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3616_d60b28-45 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3616_d60b28-45{position:relative;}@media all and (max-width: 1024px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3616_d60b28-45 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3616_d60b28-45\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_5f781d-08[data-kb-block=\"kb-adv-heading3616_5f781d-08\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading3616_5f781d-08 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading3616_5f781d-08\"><strong>XDIAG.org \u2013 XDIAG Kullan\u0131c\u0131lar\u0131 i\u00e7in Resmi Destek Sayfas\u0131<\/strong><\/h1>\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;}.wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading3616_abc841-73[data-kb-block=\"kb-adv-heading3616_abc841-73\"] img.kb-inline-image{width:150px;vertical-align:baseline;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading3616_abc841-73 wp-block-kadence-advancedheading translation-block\" data-kb-block=\"kb-adv-heading3616_abc841-73\"><strong>Xdiag.org<\/strong>, <strong>Xdiag platform<\/strong> kullan\u0131c\u0131lar\u0131 i\u00e7in destek, g\u00fcncellemeler ve \u00fcyelik y\u00f6netimine y\u00f6nelik <strong>official page<\/strong>\u2019dir. Cihaz\u0131n\u0131z\u0131 veya \u00fcyeli\u011finizi bir <strong>official Xdiag seller ( <\/strong><a href=\"https:\/\/xdiag.org\" data-type=\"link\" data-id=\"http:\/\/www.xdiag.org\" target=\"_self\"><strong>www.xdiag.org<\/strong><\/a><strong> )<\/strong> \u00fczerinden sat\u0131n ald\u0131ysan\u0131z, sat\u0131c\u0131 taraf\u0131ndan sa\u011flanan aktif destek s\u00fcresi boyunca \u00fccretsiz destek alma hakk\u0131n\u0131z vard\u0131r. Xdiag yaz\u0131l\u0131m\u0131, SmartBox cihazlar\u0131, g\u00fcncellemeler ve kullan\u0131c\u0131 hesaplar\u0131yla ilgili t\u00fcm sorunlar\u0131n \u00e7\u00f6z\u00fcm\u00fcnde size yard\u0131mc\u0131 olmak i\u00e7in buraday\u0131z.<\/p>\n\n<p><strong>Resmi Xdiag Deste\u011fi \u2013 Neleri kaps\u0131yoruz<\/strong><\/p>\n\n<p class=\" translation-block\">Bir <strong>official Xdiag reseller<\/strong> taraf\u0131ndan lisanslanm\u0131\u015f bir cihaz veya \u00fcyelik kullan\u0131yorsan\u0131z, <strong>free official support<\/strong> almaya hak kazan\u0131rs\u0131n\u0131z. Destek ekibimiz a\u015fa\u011f\u0131daki konularda yard\u0131mc\u0131 olabilir:<\/p>\n\n<ul class=\"wp-block-list\"><li class=\" translation-block\"><strong>Device Boot Failures<\/strong><br>Xdiag cihaz\u0131n\u0131z a\u00e7\u0131lm\u0131yorsa veya siyah ekran g\u00f6steriyorsa, kurtarma ad\u0131mlar\u0131nda size rehberlik edece\u011fiz.<\/li>\n\n<li class=\" translation-block\"><strong>Serial Number Mismatch<\/strong><br><strong>Xdiag SmartBox<\/strong> seri numaras\u0131, program lisans\u0131n\u0131z veya yaz\u0131l\u0131m anahtar\u0131n\u0131zla e\u015fle\u015fmedi\u011finde sa\u011flanan destek.<\/li>\n\n<li class=\" translation-block\"><strong>Software &amp; Hardware Serial Conflicts<\/strong><br>Cihaz ve yaz\u0131l\u0131m aras\u0131ndaki uyumsuz veya hatal\u0131 seri numaralar\u0131ndan kaynaklanan yetkilendirme hatalar\u0131n\u0131n giderilmesi.<\/li>\n\n<li class=\" translation-block\"><strong>Function Package Upgrade Errors<\/strong><br>\u00d6zelliklerin kilidini a\u00e7ma veya g\u00fcncelleme sorunlar\u0131 m\u0131 ya\u015f\u0131yorsunuz? Mod\u00fcl y\u00fckseltmeleri ve i\u015flevselli\u011fin geni\u015fletilmesi konusunda yard\u0131mc\u0131 oluyoruz.<\/li>\n\n<li class=\" translation-block\"><strong>Lost Login Credentials<\/strong><br>\u015eifrenizi veya kullan\u0131c\u0131 ad\u0131n\u0131z\u0131 m\u0131 unuttunuz? H\u0131zl\u0131 ve g\u00fcvenli hesap kurtarma hizmeti sunuyoruz.<\/li>\n\n<li class=\" translation-block\"><strong>Red or Yellow Light Indicators<\/strong><br>Firmware, donan\u0131m veya ba\u011flant\u0131 sorunlar\u0131ndan kaynaklanan LED uyar\u0131 \u0131\u015f\u0131klar\u0131n\u0131n te\u015fhisi.<\/li>\n\n<li class=\" translation-block\"><strong>Firmware Update Issues<\/strong><br>Cihaz\u0131n\u0131z\u0131n ayg\u0131t yaz\u0131l\u0131m\u0131n\u0131 en son resmi s\u00fcr\u00fcme g\u00fcvenli \u015fekilde g\u00fcncellemek i\u00e7in ad\u0131m ad\u0131m destek.<\/li>\n\n<li>\ud83d\udd04 <strong>Subscription Renewals and Membership Extensions<\/strong><br>Assistance with renewing your Xdiag license or restoring access to expired services.<\/li>\n\n<li class=\" translation-block\"><strong>Other Technical Support<\/strong><br>Kurulum sorunlar\u0131ndan ba\u011flant\u0131 problemlerine veya te\u015fhis fonksiyonu hatalar\u0131na kadar \u2013 yan\u0131n\u0131zday\u0131z.<\/li><\/ul>\n\n<p><strong>\u00dccretsiz Destek Politikas\u0131<\/strong><\/p>\n\n<p class=\" translation-block\">Xdiag, <strong>official seller<\/strong> <a href=\"http:\/\/www.diagzone.org\" target=\"_self\">www.<\/a>xdiag<a href=\"http:\/\/www.diagzone.org\" target=\"_self\">.org<\/a> \u00fczerinden sat\u0131n alan ve sat\u0131n alma s\u0131ras\u0131nda tan\u0131mlanan ge\u00e7erli destek s\u00fcresi i\u00e7inde bulunan kullan\u0131c\u0131lar i\u00e7in <strong>free technical support<\/strong> sa\u011flar. Uygunlu\u011funuzu do\u011frulamak i\u00e7in faturan\u0131za bak\u0131n veya sat\u0131c\u0131n\u0131zla ileti\u015fime ge\u00e7in.<\/p>\n\n<style>\n    .wp-whatsapp-modal .open-modal-btn {\n        background-color: #25D366;\n        color: white;\n        border: none;\n        padding: 12px 24px;\n        border-radius: 8px;\n        cursor: pointer;\n        font-size: 16px;\n        margin: 20px 0;\n        font-family: inherit;\n    }\n\n    .wp-whatsapp-modal .open-modal-btn:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .modal-overlay {\n        position: fixed;\n        top: 0;\n        left: 0;\n        width: 100%;\n        height: 100%;\n        background-color: rgba(0, 0, 0, 0.5);\n        display: none;\n        justify-content: center;\n        align-items: center;\n        z-index: 999999;\n    }\n\n    .wp-whatsapp-modal .modal {\n        background: white;\n        border-radius: 12px;\n        padding: 24px;\n        max-width: 500px;\n        width: 90%;\n        max-height: 80vh;\n        overflow-y: auto;\n        position: relative;\n        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);\n    }\n\n    .wp-whatsapp-modal .modal-header {\n        margin-bottom: 20px;\n    }\n\n    .wp-whatsapp-modal .modal-title {\n        font-size: 18px;\n        font-weight: bold;\n        margin-bottom: 12px;\n        color: #333;\n    }\n\n    .wp-whatsapp-modal .close-btn {\n        position: absolute;\n        top: 16px;\n        right: 20px;\n        background: none;\n        border: none;\n        font-size: 24px;\n        cursor: pointer;\n        color: #666;\n        width: 32px;\n        height: 32px;\n        display: flex;\n        align-items: center;\n        justify-content: center;\n        border-radius: 50%;\n    }\n\n    .wp-whatsapp-modal .close-btn:hover {\n        background-color: #f0f0f0;\n    }\n\n    .wp-whatsapp-modal .problem-textarea {\n        width: 100%;\n        min-height: 120px;\n        padding: 12px;\n        border: 2px solid #ddd;\n        border-radius: 8px;\n        font-family: inherit;\n        font-size: 14px;\n        resize: vertical;\n        margin-bottom: 20px;\n        box-sizing: border-box;\n    }\n\n    .wp-whatsapp-modal .problem-textarea:focus {\n        outline: none;\n        border-color: #25D366;\n    }\n\n    .wp-whatsapp-modal .whatsapp {\n        text-align: center;\n    }\n\n    .wp-whatsapp-modal .whatsapp a {\n        display: inline-block;\n        background-color: #25D366;\n        padding: 12px 24px;\n        border-radius: 8px;\n        text-decoration: none;\n        color: white;\n        font-weight: bold;\n        transition: background-color 0.3s;\n    }\n\n    .wp-whatsapp-modal .whatsapp a:hover {\n        background-color: #128C7E;\n    }\n\n    .wp-whatsapp-modal .whatsapp .svg {\n        width: 24px;\n        height: 24px;\n        vertical-align: middle;\n        margin-right: 8px;\n        filter: brightness(0) invert(1);\n    }\n<\/style>\n\n<div class=\"wp-whatsapp-modal\">\n    <button class=\"open-modal-btn\" onclick=\"openWhatsAppModal()\">WhatsApp \u00fczerinden ileti\u015fim<\/button>\n\n    <div id=\"whatsappModalOverlay\" class=\"modal-overlay\" onclick=\"closeWhatsAppModal(event)\">\n        <div class=\"modal\" onclick=\"event.stopPropagation()\">\n            <button class=\"close-btn\" onclick=\"closeWhatsAppModal()\">&times;<\/button>\n            \n            <div class=\"modal-header\">\n                <div class=\"modal-title\">Specify your problem, a WhatsApp text will be prefilled and hit send!<\/div>\n            <\/div>\n\n            <textarea \n                id=\"whatsappProblemText\" \n                class=\"problem-textarea\" \n                placeholder=\"Describe your problem here...\"\n            ><\/textarea>\n\n            <div class=\"whatsapp\">\n                <a href=\"#\" onclick=\"sendWhatsAppMessage(); return false;\">\n                    <img decoding=\"async\" class=\"svg\" src=\"https:\/\/bcpro.fra1.cdn.digitaloceanspaces.com\/whatsapp.svg\" alt=\"WhatsApp\" \/>\n                    Send WhatsApp Message\n                <\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<script>\n    function openWhatsAppModal() {\n        document.getElementById('whatsappModalOverlay').style.display = 'flex';\n    }\n\n    function closeWhatsAppModal(event) {\n        if (event && event.target !== document.getElementById('whatsappModalOverlay')) {\n            return;\n        }\n        document.getElementById('whatsappModalOverlay').style.display = 'none';\n    }\n\n    function sendWhatsAppMessage() {\n        const problemText = document.getElementById('whatsappProblemText').value;\n        const message = problemText ? `Hi! I have a problem: ${problemText}` : 'Hi! I need help with something.';\n        const encodedMessage = encodeURIComponent(message);\n        const whatsappUrl = `https:\/\/wa.me\/31647604324?text=${encodedMessage}`;\n        \n        window.open(whatsappUrl, '_blank');\n        closeWhatsAppModal();\n    }\n\n    \/\/ Close modal with Escape key\n    document.addEventListener('keydown', function(event) {\n        if (event.key === 'Escape' && document.getElementById('whatsappModalOverlay').style.display === 'flex') {\n            closeWhatsAppModal();\n        }\n    });\n<\/script><\/div><\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>XDIAG.org \u2013 Official Support Page for XDIAG Users Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform. If you purchased your device or membership from an official Xdiag seller ( www.xdiag.org ), you&#8217;re entitled to free support during the active support period provided by the seller. We&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Xdiag customer support | Xdiag","_seopress_titles_desc":"Xdiag.org, the official page for support, updates, and membership management for all users of the Xdiag platform.","_seopress_robots_index":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"iawp_total_views":1869,"footnotes":""},"class_list":["post-3616","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"xpro5","author_link":"https:\/\/xdiag.org\/tr\/author\/xpro5\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/pages\/3616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/comments?post=3616"}],"version-history":[{"count":4,"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/pages\/3616\/revisions"}],"predecessor-version":[{"id":3625,"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/pages\/3616\/revisions\/3625"}],"wp:attachment":[{"href":"https:\/\/xdiag.org\/tr\/wp-json\/wp\/v2\/media?parent=3616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}